Cancellation policy for City Plaza Resort.
1. Prior to Seven (7) days of check-in date, no cancellation charges will be levied.
2. Three (3) days to check-in date, a cancellation charge of 50% of total booking amount will be charged. A one day retention will be charged if guest informs us through email before 12:00 noon of arrival date about room cancellation.
3.In case of no show with no communication about cancellation full booking amount we be charged.
4.Guaranteed reservation room will be held for the guest till next day 6:00 am of arrival date, after which it will be treated as no show booking
5. In case of dates change existing booking needs to be cancelled, see cancellation policy. Reservation of rooms on new dates will be subject to availability.
Terms & Conditions policy for City Plaza Resort.
• As per government regulations, we CAN’T check in any foreign guests without a valid passport and valid travel visa. All Indian guests MUST present one of the following: Passport copy, valid driving license, Voter ID card or Aadhar Card. PAN Card is not acceptable as proof of ID as per government rules.